Discussions

I am developing the logic to interpret what is received on the webhook.

Hi, the user hash in the webhook body, and the user hash retrieved from the user profile endpoint is different. they are very similar but have different lengths. Is this by design? how are we supposed to verify user hashes?

Hi,

Are we charged for hitting certain API endpoints?

We are trying to generate access token using sandbox client id and credentials but it responds as Client authentication fails but on the other hand when we try to generate access token using Production credentials it works.
Can you please tell why its not working on sandbox?

We have some scenarios where we want our investors to be accredited again to enroll for a different product. Right now if they have an active accreditation then we get this error 'This email is already taken'. Is there a way to allow an investor to reaccedit in this way? If not how would you suggest we fix this problem using your API?

We are trying to generate access token using sandbox client id and credentials but it responds as Client authentication fails but on the other hand when we try to generate access token using Production credentials it works.
Can you please tell why its not working on sandbox?

I see investor on the list that joined 2 weeks ago and his status is Pending.
What does that mean?
How long can it be in that state?
What are the flow and the SLAs?